Coronavirus case studies: NALC

Local (parish and town) councils across England are galvanising their staff and volunteers to take action and look after the most vulnerable in their communities during the coronavirus pandemic. Despite the country being in lockdown, local councils are stepping up to coordinate emergency action plans which include support groups, buddy schemes and the collecting and delivering of shopping and medication. Others have donated funds and food to their local food bank. Some are putting vulnerable and self-isolating residents in touch with businesses who are delivering food. Many are collaborating with other local councils, principal authorities and third sector organisations – to ensure a coordinated effort to help as many people as possible.

Local councils, as the first tier of local government, are closest to their communities and their coordinated efforts are a crucial contribution to the national effort to keep on top of the pandemic.

The National Association of Local Councils (NALC) has worked closely with the sector to gather a collection of case studies on local councils as an exemplar of the essential work that they are carrying out to help their communities during the pandemic.

Local councils, as the first tier of local government, are closest to their communities and their coordinated efforts are a crucial contribution to the national effort to keep on top of the pandemic. This show of leadership is seen through many examples, such as:

  • Cottenham Parish Council, Cambridgeshire and Peterborough, organised 140 volunteers who are performing tasks such as shopping, collecting prescriptions and making friendly phone calls. Through the General Power of Competence, the council is using its website to become a pre-payment shopping system, in conjunction with the local Co-op store, to allow volunteers to multi-buy for residents. For elderly residents unable to use that system, the council is using a Monzo card which can be used by the volunteers to pay for the shopping directly.
  • Yate Town Council, Avon, is working with representatives of churches, Neighbourhood Watch groups and a Facebook group followed by 2,500 residents wishing to assist. It awarded the local food bank an emergency grant of £4,000, donated food from the closure of cafés, 750 Easter eggs and organised a virtual Easter competition. It has also given £4,500 to aid community groups and will provide activities and support to home educators.
  • Midhurst Town Council, Sussex, helped set up a volunteer group, Midhurst Angels, which is putting businesses, charitable societies, community groups and residents in touch with each other. It is coordinating the local café, the greengrocers, the butcher and other companies which have all offered to deliver food. It is also ensuring volunteers have been DBS checked and are First Aid trained.

The case studies showcase best practice and demonstrate actions that benefit not only those at high-risk and vulnerable but every resident. For more, read the full NALC Coronavirus case studies publication.

Claire Goldfinch is project officer at the National Association of Local Councils, having joined in 2019.
Established in 1947, the National Association of Local Councils (NALC) is a membership organisation and the only national body representing the interests of local (parish and town) councils. NALC works in partnership with county associations to support, promote and improve local councils.

Communities Prepared complements the work of NALC and other national organisations by providing training and support for town and parish councils looking to set up community emergency volunteer groups. For more information and to find out how we can help, please get in touch.  

COVID-19: Advice and support for community volunteers

To help support community volunteers during this challenging time, we’ve started to compile the following list of reputable resources, offering advice and support on responding to COVID-19. This is by no means an exhaustive list and we will continue to update it, so please do check back regularly. Is there anything we’ve missed that you’d like us to add? Please do get in touch with any resources you feel should be included and others in your community would benefit from.  

Check-in with the following as they update information regularly:

Mental health and wellbeing




Regional advice and guidance

Please do let us know if you come across any additional resources offering COVID-19 advice and support.

Please note that while we will make every effort to ensure these links are accurate, up to date and relevant, Communities prepared cannot take responsibility for pages maintained by external providers. If you come across any links that no longer work or whose contact has been amended so is no longer relevant, please contact us here.

We’re keen to help ensure that those taking the initiative to support their community do so as safely and effectively as possible, and have put together some public health volunteer training resources which are available for free here.

Community resilience in the time of Covid-19

To say we are in the midst of an extreme event would be an understatement. As a result of Covid 19, the whole world is having to readjust to new routines and ways of living. Frontline workers and essential services are working harder than ever and at risk of burnout and getting ill themselves, or worse. This global pandemic is having an impact on our personal and professional lives and the role of the community is more important than ever.

But what do we mean and define as community now? Most people associate the word community with a geographical space, and although this is still true, we are now restricted from accessing those geographical spaces in the traditional way. We also often call our fitness group a community, or our profession, as well as our neighbourhood. These communities are moving to online spaces and are reiterating the importance of connection and shared experience within the context of this extreme situation we find ourselves in.

The passion and commitment that is taking place to create these online spaces is evidence that we as individuals and communities need to connect in order to thrive as well as survive.

Our recent research focused on looking at building community resilience in response to extreme events in Scotland. We held interactive workshops with communities, academics, local organisations, emergency services and local and national government to explore our understanding of resilience and supporting or developing communities.

Our group identified seven main components essential to developing and sustaining a resilient community. These were:

  1. Experience and shared memory: This is extremely evident at the moment in our current situation with Covid-19. We are learning what matters to us, what symbols and rituals of community are of particular importance and recognising the attachment we have to particular places. Collectively we are acknowledging our shared experience and the impact this is having on our sense of selves and community.
  2. Leadership, engagement and shared responsibility: We are likely still figuring this part out, but what is evident is that leadership is emerging in a variety of forms and there is a shared responsibility for supporting everyone through this experience. There has been clear leadership from employers and from government, and also from community groups, individuals and small businesses.
  3. Social ties and wider connections: Our need for connection is stronger than ever right now. The things that link us together such as sports, interests, cultural experiences, religious events, coffee shops, libraries and other shared spaces have all shifted into an online space. It is taking time to adjust to this new way of interacting , however the passion and commitment that is taking place to create these online spaces is evidence that we as individuals and communities need to connect in order to thrive as well as survive.
  4. Mindset, collective thinking, openness to adapt and cultural change: This is also an incredibly important aspect of community resilience that has emerged through this current Covid-19 crisis. We need to be able to adapt to this new way of being in order to keep going. We need to acknowledge that there are different ways of working, different ways of knowing and different ways of interacting with the physical and natural world that need to be embraced and celebrated. This is not an easy process and we need to support each other through these learnings.
  5. Integration, inclusivity, equity and diversity: With the move to online spaces and the recognition that this crisis is happening to communities all over the world, we are able to see how diverse we are in how we are managing with our new routines. With the prevalence of social media being at the front of how we are staying connected, we are able to see the importance of needing to include everyone’s voice and experience within our collective healing efforts.
  6. Communications, social support and co-ordination: Much like the above points, the importance of clear communication and co-ordination cannot be under-emphasised. We have seen how different countries and communities have responded to this crisis and the impact of sharing accurate information appropriately in order to co-ordinate logistical processes and support communities. Communities need to be able to trust communication they receive, but also need to be trusted to form themselves and establish communication, support and processes that are specific to their own needs.
  7. Training and identifying local needs: This experience is calling on a variety of skills and training in order to be recognised and nurtured. It is essential that communities are able to act on their own strengths and weaknesses in order to support their action in an emergency situation.

With the prevalence of social media being at the front of how we are staying connected, we are able to see the importance of needing to include everyone’s voice and experience within our collective healing efforts.

We have seen extraordinary community responses to managing this unprecedented time that we find ourselves in. From orchestras performing live from their own houses, to neighbours finally getting to know each other by supporting those that cannot leave their home to get the basic necessities, to coming together and clapping for those in the health and social care services that are working overtime to get us all through this. These acts are essential to building resilience so that our communities can come through this stronger than before.

Dr Sandra Engstrom
Bio: Dr Sandra Engstrom is a lecturer in social work at the University of Stirling. Her research tends to focus on the socio-emotional impact of climate change and community resilience to extreme events.

Thank you to the University of Stirling’s Extremes in Science and Society research programme for helping shape the development of Communities Prepared’s public health module. Click here for more information and to download for free.

Responding to Coronavirus: Communities Prepared launches Public Health Volunteer training

With the world battling the impact of the Coronavirus pandemic and increasing levels of fear and uncertainty, harnessing the power of community action has never been more important. Across the world communities are adapting in the face of adversity. Many existing flood and emergency volunteer groups have extended their services to offer support to people self-isolating and new groups have formed to assist the most vulnerable with accessing food and medical supplies and reducing isolation.  In response to this, Communities Prepared has developed training resources to help Community Emergency Volunteers and spontaneous local groups better understand public health emergencies and their potential role in supporting community resilience at this time.

To ensure we provide the most up to date information that is reflective of latest government guidance on Covid-19 and responds to the needs of community volunteer groups, we will make periodical updates to our public health training module and cue card.

Our latest update was made on 30/03/2020 to reflect latest government guidance, the launch of the NHS volunteering programme and to incorporate feedback from key partner organisations. You can see the marked changes to the presentation and the cue card or simply download via the buttons above.

These resources have been designed to be used by anyone keen to volunteer and support vulnerable members of their community during a public health emergency such as the current Covid-19 pandemic. The information provided is reflective of the wider context, but can be adapted and tailored by volunteers and groups for use in their own community.

For any questions on these updates, please get in touch at

Course objectives

  • What is a public health emergency
  • Types of public health emergency
    • Pandemics
    • Temperature extremes
    • Hazardous chemical or bacteria release
    • Local communicable disease
  • Who does what in a public health emergency
  • Your role before a public health emergency
  • Your role during a public health emergency
  • Your role after a public health emergency
  • Safety during a public health emergency
  • Triggering a call out
  • Coronavirus pre-briefing

These materials are a clear, concise and informative way that community resilience and knowledge is developed, both for an event such as COVID-19 that we are currently facing, but also future events we will encounter with, for example, changing climates and the knock-on effects on communities, large and small.

Dr Tony Robertson, Lecturer in Social Epidemiology and Public Health, University of Stirling

Thank you to the University of Stirling’s Extremes in Science and Society research programme for helping shape the development of this public health module

The module has been invaluable in our community response to the ongoing public health emergency – it’s helped to inform both Councillors and volunteers, to make sure that people are acting safely and are getting the information they need to support each other.

Councillor Dom Newton, Leader of Bradford on Avon Town Council

Contact us to find out about online training sessions with one of our training officers or call our non-emergency advice line on 0117 910 3930 if you have any questions. You can download the training pack for your own use and adapt it accordingly.

Hear Senior Project Officer for the programme, Paul Robertson, delivering the training as a webinar to volunteers in Wiltshire. Listen here.

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